10 Things you should know about business negotiation

1. Know what you would like to get out of the negotiation

2. Make sure you have a bottom line

3. Do your homework on those you are negotiating with

4. Be flexible and willing to compromise

5. Never appear too enthusiastic

6. Listen for valuable clues while negotiating

7. Always aim for a 'win-win' outcome

8. Be calm, polite, yet assertive about what you want

9. Never feel you need to speak, as 'silence can be golden'

10. Definitely know when to walk away